Terms and conditions

1. Who we are, and what these terms are

MotorInstructor is a marketplace for booking driving lessons, operated by MotorInstructor Ltd (company number 17356315), registered at 66 Paul Street, London EC2A 4NA. You can reach us at privacy@motorinstructor.com.

These terms apply when you use the site — browsing, booking, teaching, or running a school through it. The date at the top shows when they last changed; if you keep using MotorInstructor after a change, the current version applies to what you do next. A change never rewrites a booking you already made: the price, cancellation terms and fees recorded on a booking when you confirmed it stay as they were.

The cancellations and refunds policy, privacy notice and cookie notice are part of the agreement, and the refunds policy is where all the money rules live — this page does not repeat them.

MotorInstructor is a service for people in the United Kingdom.

2. What the service is — and who your contract is with

MotorInstructor connects learners with driving instructors and driving schools, and handles the booking, scheduling, messaging and payment around the lessons. The tuition itself is provided by the instructor or school, not by us.

Instructors on MotorInstructor run their own businesses: an independent instructor sets their own prices, working hours, coverage area and cancellation terms, is paid into their own account, and is free to teach off the platform and through other services. Some instructors work within a driving school’s team — for those, the school sets the instructor’s prices and availability and is responsible for the terms on which its instructors work.

So when you book: the lesson is provided to you by the instructor (or, where the instructor works within a school’s team, by the school through that instructor), on the price and cancellation terms shown on the booking. We provide the booking and payment service around it, and we collect the lesson money as the instructor’s or school’s payment agent — paying it onward under the payout rules.

3. Your account

• Keep the details on your account accurate, and the password to yourself. What happens under your sign-in is treated as done by you, unless you tell us the account was compromised.
• One person, one account. Don’t impersonate anyone or let someone else pass their work off through your profile.
• You can delete your account at any time. What deletion does — and the records that lawfully survive it, anonymised — is set out in the privacy notice, which is the honest version rather than a comfortable one.

4. Booking and paying

The price shown at booking is the price you pay: the instructor’s lesson price, plus the learner-side fees itemised before you confirm. The fees, what each one is, and every rule about cancelling, refunds, prepaid blocks, no-shows and raising an issue are in the cancellations and refunds policy — with the live figures, not copies of them.

Some instructors take cash. A cash lesson is paid directly to the instructor: we never hold the money, no platform fees apply, and — as the refunds policy explains — we cannot refund or adjudicate what we never held.

5. Your responsibilities

• Being lawful to drive is on you. You are responsible for holding the licence the law requires for your lesson — for on-road lessons in the UK, a valid provisional (or full) driving licence — and for meeting the legal requirements to drive, including the eyesight standard. We do not check this for you, and your instructor may ask to see your licence and refuse the lesson if you cannot show it.
• Tell your instructor about anything that affects your ability to drive safely that day — medication, a medical condition, or anything else a careful driver would mention.
• Be at the pickup point you gave, on time. The refunds policy explains what happens when a lesson is missed.
• Treat instructors and their vehicles with reasonable care. Deliberate damage is between you and the instructor, but it can also cost you your account under section 12.

6. Reviews and what you post

Reviews exist so learners can judge instructors by something better than a photo. Review only lessons you actually took, say what you honestly think, and don’t post anything unlawful, abusive, or private about another person.

What you post is yours. By posting it you give us permission to show it on MotorInstructor as part of the service. We do not pre-screen content; instructors and schools can report a review or photo on their profile, and a person decides whether it stays. If something about you appears on the site and you have no account to report it from, contact us at privacy@motorinstructor.com.

7. When something goes wrong

For a problem with a specific card lesson, use Resolve an issue on the lesson — the refunds policy explains the 24 hours deadline and what settles automatically. For anything else, message support from the app or email privacy@motorinstructor.com. A person reads what comes in; safety concerns are always handled by a person.

We are not members of an alternative dispute resolution scheme. Nothing in these terms limits your right to go to court, to complain to your bank or card provider, or to raise a matter with a regulator.

8. Getting listed, and what our review does — and does not — check

Before an instructor or school appears on the marketplace, a member of our team reviews the profile and the information provided, including any documents uploaded, and decides whether to approve it. That review is the same whether you signed up directly or joined through a school’s invitation.

9. Your obligations as an instructor or school

• Hold what the law requires, for as long as you teach. Charging for driving tuition in the UK requires DVSA registration as an ADI (or a trainee licence). You are responsible for holding that registration, the insurance your teaching requires, and a vehicle that is legal for tuition — and for keeping all of it current. We rely on you for this; misstating it to us or to learners is grounds for immediate removal.
• Keep the documents on your profile current, and tell us if something you told us stops being true.
• Honour the bookings you accept, on the terms shown when the learner booked. Your cancellation terms bind you as well as the learner.
• Record no-shows honestly — the mark moves the learner’s money on your word alone, and misusing it is treated as seriously as taking it.
• Use learner details for arranging and delivering their lessons, nothing else.

10. Money, commission and tax

Commission is 0% of the lesson price for accounts without a paid plan; paid plans state their own rate before you subscribe, and subscriptions are billed until cancelled. The refunds policy, part two is the full picture: what commission is charged on, when payouts run, what a cancellation or dispute does to your money, and what happens on suspension.

You are responsible for your own tax affairs, including VAT if it applies to you. The price you set is the price the learner sees; we do not calculate, add or account for tax on your behalf, and we do not issue invoices for your tuition.

11. Working through the marketplace

When a learner finds you through MotorInstructor, keep their bookings and lesson payments on the platform rather than taking the relationship around it. The held payment is what makes refunds, the dispute process and the cancellation rules work — money we never hold is money nobody can put right. Circumventing this is grounds for suspension.

12. Suspension and removal

We can suspend or remove an account for breaking these terms, for safety concerns, or where the law requires it. Decisions with money attached are made by a person, not automatically — and the money consequences of a provider suspension are set out in the refunds policy, which is written so that a suspension is never the learner’s cost. If you think we got a decision about your account wrong, contact us and a person will look at it again; using that route does not limit your right to go to court.

13. Our responsibility to you

Nothing in these terms limits or excludes our liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot be limited or excluded under the law of any part of the United Kingdom. Nothing in these terms affects your statutory rights as a consumer.

We are responsible to you for our own service: taking your booking, handling and holding the payment, paying refunds the rules say are due, and doing the things this document and the site say we do. If we break that and it causes you loss, we are liable for it.

We are not responsible for:

• losses that were not foreseeable to you and us when the booking was made;
• losses that were not caused by any breach on our part;
• business losses — the service is for consumers and personal use, and instructors’ and schools’ own business dealings with learners are their own;
• losses arising from a lesson itself where the obligation concerned sits with the instructor or school under section 2 — though where we are at fault, this does not move our responsibility onto them.

14. Which law, and which courts

These terms are governed by the law of England and Wales. If you live in Scotland or Northern Ireland, you also keep the protection of the rules of the law of Scotland or of Northern Ireland that cannot be departed from by agreement.

You can bring a claim about these terms or the service in the courts of the part of the United Kingdom where you live, or in the courts of England and Wales — your choice. If we bring a claim against you, we will bring it in the courts of the part of the United Kingdom where you live.

15. Getting in touch

For anything in these terms: privacy@motorinstructor.com, or message support from the app. For privacy matters, the privacy notice has its own contact details and your rights.